Frequently Asked Questions

1. What are the different kinds of product categories available on

Products on are classified into the following five categories:

  • Super Buy: Super Buy products consist of a wide range of brand new products, sourced directly from the manufacturer. Click here for more details.
  • Surplus: The term “electronic surplus” is ideally used for electronic parts and products that have been superseded by newer models or have become obsolete. Click here for more details.
  • Factory Seconds: Factory Seconds products include branded products in perfect working condition that may have minor, insignificant cosmetic blemishes. Click here for more details.
  • Carton Damaged: Carton Damaged products include a large variety of branded un-used products, sourced directly from manufacturer or large branded retailers. Click here for more details.
  • Refurbished: Refurbished products include those units that have been reworked upon by Gobol to function like brand new. Click here for more details.

2. Why is my order delivery delayed?

Sometimes, due to unavoidable circumstances, delivery of the ordered product gets delayed. We make sure to promptly inform you about the delay along with the next expected delivery date via e-mail. You can also contact us on our toll-free-number 1800-419-3283 or for information regarding your order delivery.

3. How can I return a product purchased on has a 7 days return policy for laptops though we do not accept returns for mobiles and tablets. You can call us on our toll-free-number 1800-419-3283 or mail us at to place the return request. Click here for more details.

4. Can I get a replacement on How?

All products bought from are eligible for replacement with in the first 7 days of delivery. You can call us on our toll-free-number 1800-419-3283 or mail us at to place the replacement request. Click here for more details.

5. How can I Cancel my Order?

You can call us on our toll-free-number 1800-419-3283 or mail us at to place the cancellation request. Click here for more details.

6. How long will it take for me to get the refund after cancellation of my order?

It generally takes 7-10 business days for us to process the refund amount.

7. What are the modes through which I can get my refund? carries out all refunds, directly into the bank accounts of customers through NEFT transactions.

8. How do I track or check the status of my order?

You can track you order details here

9. Are there any shipping or delivery charges?

At present doesn’t levy any shipping charges on the products ordered. Click here for more details.

10. How much time does generally take to deliver the order?

During standard delivery procedure it does not take more than 5-7 working days to deliver the order. Click here for more details. 

11. Can I get my order replaced, in case delivered the wrong the product?

Though is committed to provide the best service to its customers, in the event of any wrong product delivery, we will promptly replace the order.

12. What are the payment modes to buy products on accepts all types of payment options including credit cards, debit cards, internet banking and EMIs. Click here for more details.

13. Is COD (Cash On Delivery) available on

Yes, COD is available for all products on all locations. Click here for more details.

14. Can I make payments through installments for my purchase? accepts all major credit cards to facilitate EMI options for its customers. Click here for more details.

15. What if my transaction fails while placing the order but the money gets deducted from my account?

Sometimes due to unexpected technical snags, this kind of situation could arise. The deducted amount is automatically routed back to the concerned account and it generally takes 4-5 days for the process to complete.

16. Do products purchased from have a warranty?

Products purchased from are subject to types of warranty:

  • Manufacturer Warranty: This is the standard warranty provided by the respective brand or manufacturer of the product.
  • Seller Warranty: This is the limited warranty provided by Gobol on some of the products. Consumers must produce the invoice to claim the warranty.
       Click here for more details.
Delivery Details

Gobol currently provides free delivery for most of its products all over India. Delivery of some products is however, limited to certain locations. For more information on delivery locations of products, you can use the ‘Check Availability’ tool above or call our customer support.

Payment Option

Visa and Master Credit Cards / Debit cards / NetBanking
Credit Card EMIs (3 & 6 months on HDFC Credit cards)
Cash on delivery
Cheque/Money Order/DD

Payment Security

PCI compliant

Verisign secured

Safe and Secure shopping guarantee


All Gobol products come with a manufacturer’s warranty or seller’s warranty. The warranty period may vary between different products and categories.

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